Faculty and Staff Support For Canvas
24×7 Canvas Support
Canvas Support is now available anytime you need it, 24 hours a day, 7 days a week. To access Canvas Support, follow these three quick steps:
- Make sure you are logged into Canvas
- Select “Policies & Support” on the left blue global navigation bar.
- Select how you want to contact Canvas Support. There are the three different Canvas Support options.
Canvas Support Options
- Call the Canvas Support Hotline
Speak with a Canvas support agent about your Canvas issue. - Chat with Canvas Support
This method opens a text-based chat system where you speak with a Canvas support agent in real time. - Report a Problem
This method files a ticket with Canvas Support, and they will respond to your issue via email.
On-Location Tech Support
IT Support Phone: (410)386-8060
Email: IThelpdesk@carrollcc.edu
Office: C171
Office Hours:
Mon – Thurs 8:00am – 6:00pm
Friday 8:00am – 4:00pm
Course Design Help
Contact Online Learning Staff
Andrea Gravelle
Director of Online Learning
Office: L192
agravelle@carrollcc.edu
(410) 386 8419
Suzi Mazzenga
Instructional Designer
Office: L191
smazzenga@carrollcc.edu
(410) 386 8423