Hospitality Management Apprenticeship Program

Associate Degree Classes: 

• ENGL 101 – College Writing
• MATH 115 – Intro to Statistical Methods
• BUAD 101 – Intro to Business

Applied Apprenticeship Training: 

• Operations – Front of House (online)
  Concepts covered include front office functions and responsibilities; the front office challenge; the front office as Team Quarterback; measuring success; difficult requests and judgement calls; how to handle guest complaints; and key terms.
• Apprenticeship
  On-the-job training with your approved employer.

Associate Degree Classes:

• COMM 105 – Intro to Speech Communications
• SOC 101 – Intro to Sociology
• Elective (2 credits)

Applied Apprenticeship Training:

• Revenue Management – Basic & Advanced
  Basics concepts covered include what is revenue management; supply and demand; goals of revenue management; methods for maximizing revenue; the importance of revenue management; and key terms. Advance concepts include modern revenue management; information drives RM strategies and tactics; advanced techniques to maximize revenue; capacity management; discount allocation; duration control; the revenue manager as integrator; and key terms.
• Apprenticeship
  On-the-job training with your approved employer.
  

Associate Degree Classes:

• BUAD 150 – Human Relations
• GEOSC 103 – Environmental Sustainability

Applied Apprenticeship Training:

• Operations – Housekeeping
  Concepts covered include housekeeping’s purpose and overview; department responsibilities; housekeeping staffing structures; room-status reporting; housekeeping management – technical, administrative and motivational; and key terms.
• Apprenticeship
  On-the-job training with your approved employer.
  

Associate Degree Classes:

• ACCT 101 – Financial Accounting
• CIS 101 – Intro to Computer Information Systems

Applied Apprenticeship Training:

• Operations – Engineering
  Concepts covered include engineering’s purpose and overview; activity behind the scenes; types of maintenance; avoiding 0-0-0 rooms; energy management and safety systems; capital expenditure budget preparation; and maintenance leadership.
• Apprenticeship
  On-the-job training with your approved employer.
  

Associate Degree Classes:

• ECON 100 – Principles of Microeconomics
• MKTG 201 – Principles of Marketing

Applied Apprenticeship Training:

• Food & Beverage – Restaurant Basics & Banquets
  Concepts covered for restaurant basics include the role of food and beverage in hotels; types of food and beverage outlets; a changing paradigm, food and beverage marketing; food and beverage economics; food and beverage operations; and key terms. Concepts covered for banquets include group hotel food and beverage; meeting planners demand an experience; banquet vs. restaurant profitability; balance cost controls and guest satisfaction; and key terms.
• Hospitality Accounting
  Concepts covered include hotel financial management overview; controller functions; the importance of financial statements; the financial management cycle; achieving profitability; and key terms.
• Apprenticeship
  On-the-job training with your approved employer.
  

Associate Degree Classes:

• MGMT 201 – Principles of Management
• BUAD 205 – Business Law

Applied Apprenticeship Training:

• Sales & Marketing – ROI & Group Sales
  Concepts covered for marketing ROI include sales and marketing strategies for hotels; sales and marketing basics; the marketing plan and budget; marketing budget tips and key terms. Concepts covered for group sales include types of guest and groups; group sales strategies; understanding group meeting planners (buyers); the role of group sales manager (the seller); monitoring sales targets and quotas; building a group sales quote; research on group buying behavior; the post-con feedback and improvement; and key terms.
• Guest Services
  Concepts covered include social media strategies for hotels; why social media; guests’ problems on social media/a call to action; the power of social media on guest services; the electronic word-of-mouth; and key terms.
• Apprenticeship
  On-the-job training with your approved employer.
  

Who should apply?

• Aspiring professionals interested in hospitality careers.
• Those looking to advance into management positions.
• Career changers seeking a blend of education and hands-on training.

What are some top jobs in the Hospitality industry?

• Hotel Manager
• Front Desk Agent
• Guest Services Coordinator
• Event Coordinator
• Food & Beverage Manager
• Concierge
• Housekeeping Manager