Carroll Community College

Password directions for students who cannot log in to WebAdvisor

1. Go to www.carrollcc.edu/learn
2. Click on “What’s my password” in the lower left section under “User Account”
3. Click on “I don’t remember, reset my password.”
4. Enter your last name and either your social security number or 7-digit student number. Submit.
5. Click on the drop-down box and select your email address. Submit.
6. Click “OK” on the Reset Password Confirmation screen.
7. Check your email for the temporary password (a random small word, a number, and another small word)
8. Return to www.carrollcc.edu/learn and click on the login tab at the top of the screen. Enter your user name, and use the temporary password from your email to get into the system.
9. The system will then say that “your password has expired” to force you to select a new password. Fill in the form, using your temporary password as your old password. Create a new password that is 6-9 characters long and includes letters and numbers.