Blackboard FAQ

Carroll’s Blackboard is version 9.1 Service Pack 11  (v. 9.1 SP11)

Blackboard (Bb) works with your internet browser and personal computer's (PC) operating system, so you might experience differences in how your PC works with Blackboard (Bb) as compared to a campus PC. Therefore, we advise reviewing Bb's system requirements at the start of each term.


Identifying Bb system requirements and other important information
  • From the "Student Bb Resources" menu tab 
  • Or, search "Student Orientation to Blackboard" from the Community tab

Bb system compatibility information is located in the Orientation FAQ's. Solutions or workarounds for various Bb issues can be found in the Bb Help Blog.


Contacting the Bb Help Desk
  • Call 410-386-8310
    Bb Help Desk by phone is operated by the Distance Learning Office (L192) and the Library Reference Desk during library operating hours.
  • Email
    The account is monitored throughout the day. E-mails received in the evening receive a response on the next college operating day except on Saturdays.


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